Marketing, CRM and AI consultant for Kiama businesses
I'm a Wollongong-based marketing consultant who works with Kiama businesses on the stuff that sits behind the shopfront: the enquiries, the bookings, the customer list and the hours lost to admin. If you want an AI consultant or HubSpot consultant who will actually turn up in Kiama, that's me.
A Kiama marketing consultant for businesses where everyone wears five hats
Most Kiama businesses are small. The owner does the marketing, the bookings, the books and half the actual work. When the busy season hits, there's no time to answer every enquiry properly. When it's quiet, there's no system to bring past customers back.
That's the problem I solve. Not with a big agency retainer or a 40-page strategy nobody reads, but with a few well-chosen fixes. Capture every enquiry in one place. Reply fast, even when you're flat out. Keep in touch with people who've bought from you before. Know which marketing is working so you can stop paying for what isn't.
I keep things proportionate. A five-person business doesn't need an enterprise CRM. It needs the right tool, set up properly, and someone to show the team how to use it.
Where the hours usually go
- Answering the same ten questions by email, every day
- Copying booking details between systems
- Chasing quotes and deposits by hand
- Building the newsletter from scratch every time, or not at all
- Pulling numbers together for the accountant
Kiama businesses I can help
The Kiama area mixes coastal towns, rural land and a steady flow of visitors. That shapes the kind of work I do here.
Tourism, accommodation and hospitality
Holiday rentals, B&Bs, cafes, restaurants and venues. Seasonal demand, repeat guests and an inbox that fills up fast. I set up enquiry handling, guest follow-up and email marketing that runs in the background.
Farms, producers and rural businesses
Agricultural and food businesses selling direct, to trade or through events. Customer lists, order tracking and a website that does more than look nice.
Trades and property
Builders, trades and real estate businesses dealing with a lot of enquiries and long follow-up cycles. A proper pipeline so good leads don't go cold.
Professionals working from the coast
Consultants, designers, advisers and small firms serving clients in Sydney and further afield. CRM, proposals and AI workflows that make a two-person firm run like a bigger one.
Towns I cover in the Kiama area
I come on site to Kiama itself, Kiama Downs and Minnamurra to the north, Gerringong to the south and Jamberoo out in the valley. It's an easy drive down from Wollongong, so a morning session in Kiama is simple to schedule.
Small businesses here often don't have a meeting room, and that's fine. I've no problem working at the kitchen table, in the back office or at a cafe if that's where the business really runs. What I need is an hour or two with the person who handles the enquiries and the person who makes the decisions. In a lot of Kiama businesses that's the same person.
Fitting around your season
I plan the work around when you're quiet. Nobody wants a systems project in the middle of the summer rush. A typical project for a Kiama business looks like this:
Morning on site
Two or three hours walking through how enquiries, bookings and sales actually happen. I take notes, you keep working.
Fixed-price plan
A short written plan with what I'll fix, in what order, and what it costs. You decide what to go ahead with.
Build in the quiet weeks
I do the setup remotely. You test with real enquiries before anything goes live.
Ready before it's busy
Training on site and everything documented, so the system is running before the next peak.
The services that fit Kiama businesses best
AI and automation
Draft replies to common enquiries, sort bookings and handle follow-ups. A single automation starts at $2,500.
From $2,500
See AI servicesWebsites that take enquiries
Fast WordPress sites and landing pages that rank for what visitors and locals search for, and send enquiries straight to your CRM.
Landing page from $2,500
See web servicesHubSpot and CRM
One place for every customer and enquiry, with email marketing built in. Health check for existing portals at $1,950.
From $1,950
See CRM servicesAlso useful: graphic design for campaign and print material, and data clean-up if your customer list is a mess. Worth a read first: efficiency with AI.
What Kiama businesses typically spend
All prices in AUD. Fixed wherever the scope is clear.
| Option | Good for | Price |
|---|---|---|
| Problem-Solving Session | One problem, 90 minutes, clear next steps | $650 |
| Single automation | One repetitive job taken off your plate | From $2,500 |
| Landing page | One offer, one page, built to convert | From $2,500 |
| Systems & Marketing Audit | The full picture in 2 weeks | $4,950 |
| WordPress website | A full site built to rank and convert | From $9,500 |
More options on the pricing page.
Kiama FAQ
Do you come to Gerringong and Jamberoo, or just Kiama town?
All of them, plus Kiama Downs and Minnamurra. If you're in the Kiama area, I'll come to you for discovery and handover sessions.
We're seasonal. When should we do this work?
In your quiet period, with enough time to test before the next busy stretch. Tell me when your peaks are and I'll plan the project around them.
Can AI really answer our customer enquiries?
It can draft good answers to the common questions, using your own information. I recommend a person checks and sends, at least at first. The aim is to cut the time each reply takes, not to hand your customers to a robot.
We're tiny. Are you too expensive for us?
Maybe. My prices are premium on purpose. But a $650 session or a $2,500 automation is often the right size for a small Kiama business, and I'll tell you honestly if you'd be better off with a cheaper option.
Do you write our social posts?
No, I'm not a social media manager. I can set the strategy, build templates and set up AI tools that help you draft posts faster, but day-to-day posting is better done by someone local and close to the business.
Get help for your Kiama business
Tell me a bit about the business and where the time goes. I'll reply within one business day with whether I can help and roughly what it would cost.
Also covering: Wollongong · Shellharbour · Kiama · Nowra and the Shoalhaven · Southern Highlands. See the Illawarra overview.
Tell me what's broken
I read every enquiry myself and reply within one business day.
Got it. Thanks.
I'll be in touch within one business day.